Refund policy

At House of Renaissance, we are committed to ensuring our clients are completely satisfied with our services and products. Please take a moment to review our return and refund policy below:

Services

  1. Cancellations and Rescheduling:

    • Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee of 50% of the service cost.

    • No-shows will be charged 100% of the service cost.

  2. Dissatisfaction with Services:

    • If you are not satisfied with your service, please notify us within 48 hours of your appointment. We will work with you to address your concerns and may offer a follow-up appointment or a partial refund at our discretion.

Gift Vouchers

  • Gift vouchers are non-refundable and cannot be redeemed for cash.

  • Vouchers must be used before their stated expiry date and cannot be extended unless explicitly approved by House of Renaissance.

Products

  1. Returns:

    • Products purchased at House of Renaissance may be returned or exchanged within 14 days of purchase if they are unopened, unused, and in their original packaging.

    • Proof of purchase is required for all returns.

  2. Damaged or Faulty Products:

    • If you receive a product that is damaged or faulty, please contact us within 7 days of purchase. We will offer a replacement or refund upon inspection of the item.

Exclusions

  • Refunds and returns are not applicable to:

    • Services already rendered.

    • Opened or used products unless they are defective.

    • Promotional or discounted items (unless faulty).

Process for Returns and Refunds

  1. Contact us via email: renae@houseofrenaissance.com or call 1800 961 905 with your concern.

  2. Provide proof of purchase (receipt or confirmation email).

  3. Follow the instructions provided by our team for returning products or scheduling follow-up services.

Contact Us

If you have any questions about this policy or need assistance, please reach out to us:

  • Email: renae@houseofrenaissance.com

  • Phone: 1800 961 905

Thank you for choosing House of Renaissance. We appreciate your trust and look forward to continuing to provide you with exceptional care.